Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contacto@grafit31.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contacto@grafit31.com.

Returns shipping

At Grafit31, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

How to Initiate a Return To start a return or exchange process, you must contact our support team first. Please send an email to contacto@grafit31.com with the subject line «Return Request – Order #[Your Order Number]» and include the following details:

• Your full name and order number.
• The name of the item(s) you wish to return.
• A brief explanation of the situation or the reason for the return (e.g., wrong size, defective item, changed mind).

Do you need help?

Contact us at contacto@grafit31.com for questions relating to refunds and returns.